Shipping and Returns
All orders are processed within 5 business days (excluding weekends and holidays) of receiving your order confirmation email.
All orders over $50 come with free shipping! If your order is less than $50, we offer:
- FREE shipping with no minimum spend across Canada effective June 4th. See note below.
- $10 flat rate shipping to the US
- $15 flat rate shipping outside of Canada and the US
*Our website currently bills in US currency, regardless of location. We will be updating this as soon as possible, but until then, we will waive all shipping fees for Canadian orders.
Depending on your location, you should receive your order within:
- 6 business days (Canada)
- 10 business days (US)
- 6 weeks (Outside of Canada/US)
Please note that these times are in addition to the order processing time (above). If you don’t receive your order within the allotted time period, please follow up by contacting firstname.lastname@example.org.
Duty and Taxes
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Conundrum Press is not responsible for these charges if they are applied and are your responsibility as the customer.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com. Your email should include your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We do not consider refunds or exchanges for undamaged items.