Shipping and Returns

All orders are processed within 5 business days (excluding weekends and holidays) of receiving your order confirmation email.

All (pre-tax) orders over $50 come with free shipping! If your order is less than $50, we offer:

  • $10 flat rate shipping across Canada
  • $15 flat rate shipping to the US
  • $20 flat rate shipping outside of Canada and the US

Shipping Times

Depending on your location, you should receive your order within:

  • 6 business days (Canada)
  • 10 business days (US)
  • 6 weeks (Outside of Canada/US)

Please note that these times are in addition to the order processing time (above). If you don’t receive your order within the allotted time period, please follow up by contacting andy@conundrumpress.com.

Duty and Taxes

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Conundrum Press is not responsible for these charges if they are applied and are your responsibility as the customer.

Exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at andy@conundrumpress.com. Your email should include your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We do not consider refunds or exchanges for undamaged items.

Free shipping on orders over $50

• Regarding online purchases, Conundrum Press is processing orders, however we are delaying shipment during the Canada Post strike. We are currently exploring alternative shipping options. Thank you for your understanding •

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